Commercial Insurance Account Manager

NFP, an Aon company • Dover, DE, US

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Overview

Commercial Insurance Account Manager (DE hybrid / remote)

Who We Are

NFP, an Aon company, is a Best Places to Work award winner in Business Insurance with the WORK180 employer endorsement. We are a team of consultative advisors and problem solvers helping companies and individuals address risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Learn more at https : / / www.NFP.com.

Job Summary

The Account Manager is responsible for working with Advisors / Client Executives and Account Executives to service client accounts. The role requires day-to-day client servicing for a defined set of clients and involves substantial verbal, electronic and written communications. The Account Manager will manage renewal and marketing processes and prepare materials for presentations and communications in collaboration with more senior team members. The position involves independent discretion and relationship development with clients and carrier contacts, with proactive, efficient service delivery. The role may also support the Account Management Team as assigned.

This is a full-time position, ideally hybrid from our Wilmington, Delaware office. A remote option will be considered for well-experienced Commercial Lines candidates who can work on an EST schedule.

Essential Duties And Responsibilities

Proactively develop relationships with carrier and client contacts; participate actively in meetings
Prepare and send requests for proposals to applicable insurance carriers and summarize results; draft renewal presentations
Lead review of proposals and carrier source documents for accuracy with the Account Executive or Advisor / Client Executive; begin direct client and carrier communication with approval
Create and maintain client files according to office procedures; maintain client policy records in the agency management system
Field initial billing questions from clients and insurance company personnel, with Accounting Dept. assistance when needed

Knowledge, Skills, And / or Abilities

Highly organized with excellent verbal and written communication skills

Ability to make sound independent decisions with confidence

Ability to interact with diverse stakeholders and work well in a team or independently

Courteous and professional demeanor in challenging situations

Customer-focused with the ability to establish and maintain effective relationships

Intermediate experience with Microsoft Word, Excel and Outlook

Ability to prioritize multiple tasks to meet deadlines

Ability to read, analyze and reconcile financial reports; strong analytical and problem-solving skills

Attention to detail and effective decision-making and problem resolution

Flexibility to adapt to changing priorities, deadlines and technology

Education And / or Experience

Associates degree (or equivalent); BA / BS preferred

More than 3 years of client service and / or industry experience

Certificates, Licenses, Registration

P&C Insurance License required upon hire

What We Offer

We offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our PeopleFirst culture focuses on lifelong relationships with our employees. The base salary range for this position is $40,000.00 – $75,000.00, determined by factors including experience, credentials, education, certifications, skill level, scope of position, and geographic location. Eligible for performance-based incentives in addition to base salary.

NFP is an inclusive Equal Employment Opportunity employer.

NFP and You... Better Together!

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Commercial Insurance Account Manager • Dover, DE, US