NOC Assistant Manager

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G / 5G Private Wireless Networks for Enterprise.

We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber / Passive DAS (Distributed Antenna Systems) Network Operations Management.

The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery.

This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness.

Key Responsibilities :

Process Development and Management :

• Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness.
• Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management.

Personnel Management :

Communication Liaison & Relationship Management :

Project Management :

Operational Oversight :

l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity.

Support and Administration :

Trend Analysis and Reporting :

Required Skills and Qualifications :

This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations.

Salary range : 70-75K

This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K.

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