Inbound Phone Orders and Customer Care Rep (FT / PT hours available) (Peak Season)

Join The Taylor Team This Holiday Season!

The Occasions Group, a Taylor company, is looking for temporary Inbound Phone Orders and Customer Care Reps to support our busy season October through December. These positions are responsible for processing customer orders received by mail, telephone, internet or fax, and handles any questions and resolves concerns with products and orders.

Your Responsibilities :

• Informs customer of pricing, product specifications / detail, offers customers other related items, shipping dates, anticipated delays, or any additional information needed;
• Shares details with customers on additional offerings to provide value added service;
• Answers customer questions and responds to concerns / problems the customer is experiencing and follows through on problems making it clear to the customer that they are important;
• Enters customer and order data into computer to determine total cost and / or begin expediting order;
• Works with appropriate departments as necessary to fulfill the customer's needs over the phone;
• Confers with appropriate department to expedite shipments;
• Enters rework orders, change orders, and updates to orders in an expedient manner;
• Applies credits, reprints, and handles in-coming orders;
• Develops and maintains relationship with customers;
• Provides feedback to marketing and management for future product enhancements based on customer feedback;
• Maintains a minimum standard of performance as measured by the department. These measurements may change from time to time and shall be clearly communicated to the rep;
• Additional duties for rep may include processing other commercial orders as assigned by the supervisor;
• Demonstrate respect for the potential and significance of every individual on the team;
• Demonstrate passion for customers and our work;
• Believe that there is always a better way; and
• Embrace personal, as well as shared responsibility and accountability.

Your Shift :

You Must Have :

We Would Also Prefer :

About Taylor Corporation :

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.