Referral Coordinator - Orion Building - Remote after 90 days successful on site

Overview

Location : Orion Building - 6630 Orion Drive Fort Myers FL 33912

Department : LPG Referral

Work Type : Full Time

Shift : Shift 1 / 8 : 00 AM to 4 : 30 PM

Minimum to Midpoint Pay Rate : $16.49 - $20.16 / hour

Summary

Are you a Lee Health team member ready to level up your career ? Join Lee Physician Group as a Referral Coordinator and be the key player in keeping our patient referrals smooth and efficient!

What Youll Do

• Process internal, incoming, and outgoing referral entries accurately.
• Manage assigned referral work queues and ensure referrals are complete and sent to the correct department.
• Schedule patients and attach referrals to appointments.
• Obtain authorizations and verify completion before appointments.
• Maintain strong communication and relationships with the assigned practice.
• Handle high volumes of referrals (50+ per day!), ensuring every patient\'s referral journey starts smoothly.

Skills & Qualifications

Why Youll Love This Role

Ready to make an impact and enjoy flexibility in your schedule? Apply today!

Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication / relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.

Requirements

Education : High School diploma or GED equivalent required. Post high school training or college preferred.

Experience : Minimum of 1 year experience in customer service and scheduling. 6 months of Epic experience preferred.

Certification : N / A

License : N / A

Other : This job requires you to have a working knowledge of referrals and InBasket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge of Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multitasking to a new level and requires flexibility, as the job duties change quickly. Communication and fostering a team environment are an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. This person must maintain all proficiencies and will continue to achieve exceptional quality scores / error rate. In addition, this person must be cross-trained in all service lines of the department.

Medical terminology knowledge is a must. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Expert understanding of insurance and authorization process. Ability to train all levels of referral coordinators for all assigned specialties. Being bilingual is helpful.

US : FL : Fort Myers

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