Tier 2 Voice & Data Technician

IT Voice is a leader in technology solutions, specializing in Managed IT, Cloud, Security, and Managed Network services. Our mission is to deliver World Class Technology with Hometown Service, guided by our core values : focus on others, own it, work smart, and do the right thing. If you're looking for a dynamic company with growth potential and a values-driven culture, IT Voice is the place for you.

Job Description :

As a Tier 2 Data & Voice Technician, you will provide advanced support for our data and voice services, troubleshooting complex issues, configuring networks, and ensuring peak performance of our systems. We are seeking individuals who thrive in a team-oriented environment and are passionate about delivering exceptional service in the Dayton, TN area.

Key Responsibilities :

• Provide advanced technical support for data and voice services, handling escalated issues from Tier 1 to Tier 2 support.
• Troubleshoot and resolve complex network and voice issues.
• Install, configure, and maintain data and voice equipment.
• Monitor system performance and optimize configurations as needed.
• Collaborate with the engineering team to address recurring issues.
• Perform regular maintenance and updates on network systems.
• Document support cases and solutions.

Required Skills & Experience :

Associate's or Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent work experience.

Minimum of 3+ years of experience in technical support, specifically with data and voice services.

Must reside in the Dayton, TN greater area.

Proficiency in network configuration and troubleshooting.

Familiarity with LAN, WAN, and Layer 3 switching.

Networking certifications such as Network+, CCNA, VMware, and Microsoft Azure are beneficial.

Experience with firewall, router, and managed switch technologies (e.g., WatchGuard, Netgear, Cisco, SOPHOS, Ubiquiti) is a plus.

Excellent problem-solving, multitasking, and communication skills.

Ability to work independently and take initiative on multiple projects.

Additional Information :

Our ideal candidate is a networking professional who thrives in a collaborative team environment and places customer satisfaction as a top priority. At IT Voice, our operations team takes pride in working cohesively to ensure our customers receive top-tier service.

We are also a Team – so if it would bother you to take out the trash one day, it's probably best you don't apply.

Job Type : Full-time & Overtime Opportunities

Compensation : $45,000 - $55,000

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Travel reimbursement

Vision insurance

Schedule : Monday to Friday

Work Location : Dayton, TN (Onsite)

Company Website : www.itvoice.com

The pay range for this role is :

45,000 - 55,000 USD per year(USA)

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