SERVICE WRITER Job at Custom Truck One Source in Kansas City

About the Role

The Service Writer plays a crucial role in our Truck Rental Service Department by acting as the primary point of contact between customers and the service department. This position is responsible for accurately documenting customer service requests, ensuring that all necessary information is collected to facilitate efficient service delivery. The Service Writer will also coordinate with technicians to prioritize and schedule repairs, while maintaining clear communication with customers regarding the status of their service requests. Ultimately, the goal is to enhance customer satisfaction by providing timely and effective service solutions, contributing to the overall success and reputation of the company.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a manufacturing or automotive environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications

Responsibilities

Skills

The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and service technicians. Organizational skills are utilized daily to manage multiple service requests and ensure that all documentation is accurate and up-to-date. Attention to detail is critical when entering service orders and following up with customers to avoid misunderstandings. Preferred skills, such as familiarity with service management software, enhance efficiency in tracking service requests and managing schedules. Overall, a combination of these skills ensures that the Service Writer can provide exceptional service and contribute to a positive customer experience.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Machinery Manufacturing

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