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Order Entry Sales Support
Order Entry Sales SupportSMITH TURF & IRRIGATION LLC • Charlotte, NC, US
Order Entry Sales Support

Order Entry Sales Support

SMITH TURF & IRRIGATION LLC • Charlotte, NC, US
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Job Description

Job Description

Description : Company Overview

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.

Position Overview

The Sales Support Coordinator position is an essential component of sales fulfillment in our Golf and Grounds business for sales packages and projects. It is highly administrative in nature due to the amount of data entry and requires strong organizational skills.

This role is the primary contact for Outside Sales on submitted orders and works to ensure all the package information is complete, accurate and updated so the order fulfillment process is smooth. Responsible for tasks on both the front end of new sales package submittals by entering orders to start the fulfillment process with the operations team and the back end by billing orders after delivery. In addition, they handle communication and modifications to orders between Sales and the operations teams throughout the fulfillment process.

What You’ll Do : Sales Order Entry :

  • Enter large, detailed orders into our ERP system and check for accuracy so that the operations team has the information they need to fulfill the customer’s specific requirements.
  • Review package / project orders submitted from Outside Salesman to ensure all information required is included and procedures are followed.
  • Update the system with any order changes, as needed, after original order submittal and before billing occurs.
  • Coordinate with other departments as needed (e.g., purchasing, service, logistics, accounting) to support sales efforts.
  • Process rebate submissions and assistance for some orders.

Sales Support and Administrative Tasks :

  • Coordinate and set up on-site meetings and events.
  • Administer registration for meetings or events.
  • Assist with travel arrangements, schedule meetings, sales presentations and proposals as needed.
  • Work as a bridge and point of contact for Outside Sales and Internal teams as needed.
  • Provide administrative support to sales supervisors and managers
  • Other projects as needed

    • Knowledge, Skills, Abilities :

  • Must be organized and have a strong attention to detail
  • Ability to deal with constantly changing requirements and priorities
  • Proficient in Microsoft Office with strong Excel skills
  • Must have excellent communication, organization and listening skills
  • Ability to multi-task and solve problems
  • Must be open-minded and willing to work with others
  • Strong customer service orientation

    • Minimum Requirements :

  • High School diploma or equivalent
  • Experience in an office environment preferred

    • What We Offer :

  • Competitive Pay
  • Medical, Dental, Vision and Prescription Coverage
  • Life Insurance, STD, LTD, AD&D
  • 401K with Employer Match
  • Generous PTO
  • Paid Holidays
  • EAP - Employee Assistance Program
  • Employee Discounts

    • Requirements :

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    Order Entry • Charlotte, NC, US