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IT Support Technician - MSP (Tier 1.5 / Tier 2)

IT Support Technician - MSP (Tier 1.5 / Tier 2)

Bowman WilliamsTorrance, CA, US
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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00 / yr - $65,000.00 / yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a fast-moving managed IT and cybersecurity provider supporting businesses with forward-thinking technology solutions. We partner with high-growth organizations—including a prominent defense technology client in Torrance, CA—to deliver hands-on IT support and enterprise-grade solutions tailored to today's digital-first business needs.

We're currently hiring a Level 2 IT Support Technician with a MSP background to provide dedicated, onsite technical support and build strong relationships with one of our key clients. You'll work alongside a skilled and collaborative team that values initiative, clear communication, and continuous learning.

What You'll Do :

  • Provide remote and onsite support across multiple client environments
  • Troubleshoot desktops, laptops, mobile devices, and business apps
  • Resolve tickets using RMM and PSA tools; document work clearly
  • Manage user accounts via Active Directory and Entra ID (Azure AD)
  • Escalate complex issues to senior engineers or project teams
  • Communicate clearly with clients and manage expectations

What You Bring :

  • 1–5 years of IT support experience, ideally in an MSP setting
  • Strong troubleshooting skills and a positive, client-first mindset
  • Proficiency with Windows Server, AD, M365, basic networking
  • Experience with RMM / PSA platforms (e.g., ConnectWise, Datto, Ninja)
  • Familiarity with tools like Intune, Duo, Sophos, SentinelOne is a plus
  • Self-motivated, organized, and comfortable in fast-paced environments

    • Why Join Us?

  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Generous PTO and Paid Holidays
  • Certification and Conference Reimbursement
  • Frequent team outings and collaborative company culture
  • Opportunity to work on diverse, fast-paced projects that accelerate your growth

    • Seniority level

    Seniority level

    Associate

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    IT Services and IT Consulting

    Referrals increase your chances of interviewing at Bowman Williams by 2x

    Inferred from the description for this job

    Medical insurance

    Vision insurance

    401(k)

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