Service Advisor

Job Description

Job Description

Join a Legacy of Excellence at Lewis Automotive Group!

Fayetteville, AR | Full-Time | Automotive Service Advisor

Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group , a family-owned and operated business proudly serving Northwest Arkansas for 79 years , we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region.

About the Role :

As an Automotive Service Advisor, you’ll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely.

What You’ll Do :

Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance

Translate customer concerns into actionable repair orders for technicians

Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options

Recommend services and parts that enhance vehicle performance and longevity

Coordinate repair schedules and manage service appointments

Ensure every customer interaction reflects our commitment to top-tier service

Keep detailed service records and ensure accuracy in reports

Act as a bridge between the service team and the customer—keeping both sides informed

What We’re Looking For :

A passion for the automotive industry

Strong communication, problem-solving, and time management skills

A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way

Ability to manage multiple priorities in a fast-paced environment

Basic automotive knowledge (formal training or experience a plus!)

Valid driver’s license and clean driving record

Preferred But Not Required :

Prior experience as a Service Advisor or in automotive maintenance

Completed postsecondary education in automotive service, technology, or a related field

Education & Physical Requirements :

High school diploma or equivalent

Ability to sit at a desk and use a computer for extended periods

Occasionally lift up to 15 pounds

Why Join Lewis Automotive Group?

Be part of a trusted, 79-year legacy of automotive excellence in NWA

Work in a family-owned environment that values honesty, integrity, and teamwork

Enjoy opportunities for growth, development, and recognition

Collaborate with a skilled, motivated team that’s as passionate as you are

Ready to Start Your Next Chapter?

If you’re looking to build your career with a company that truly values its people and its community, we’d love to hear from you. Apply today and become part of the Lewis Automotive Group family !