US-Supervisor Patient Access

Operations Supervisor

The Operations Supervisor will be responsible for managing business office functions, accuracy, and efficiency while maintaining a customer and patient focus. This role plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail, one would discern client problems, communicate them, and escalate root cause issues to appropriate parties. This role will be responsible for reporting and analyzing daily, weekly and monthly reporting and KPI metrics providing subject matter expertise to help solve problems and provide solutions. Responsibilities : Assist in establishing and implementing departmental initiatives. Develop and coach team members in skills and processes to promote quality. Expert knowledge in accounts receivable follow up / team processes and procedures. Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories. Manage and monitor the transaction of all uncompensated care performance indicators including, but not limited to : Charity, Bad Debt, Paro, and Uninsured discounts. Prepare, analyze, and provide daily, weekly, and monthly metrics reports on key AR metrics as assigned. Participate in weekly operations meetings to drive performance excellence. Troubleshoot and resolve issues with client concerns with a sense of urgency. Establish working relationship with on and offshore counterparts; serve as a liaison between hourly and management staff for training, quality and general questions. Train and educate staff on new process changes. Fill in production gaps when needed. Other duties as assigned.

Required Qualifications : Bachelors degree or equivalent experience. Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook Expert knowledge in Billing Processes Excellent written and verbal communication skills Ability to work well independently and in teams Good project management skills Ability to prioritize, multi-task and work in a fast-paced, high volume environment Demonstrates strong leadership qualities and good decision-making abilities Positive attitude Must meet performance standards Desired Qualifications : Revenue cycle experience Call Center experience Associates degree Medical terminology