15065DM Temp Bank Payments Operations Support Specialist On Site

Job Description

Job Description

Job Title :  Temporary Bank Payments Operations Support Specialist On Site (Portuguese a plus)

Position Summary :

Our Client a Foreign Bank located in MT NYC is seeking a dedicated Operations Support Specialist to join their client services team on-site. In this role, you will deliver essential back-office and operational support to ensure the seamless servicing of client accounts and transactions. You will act as a vital link between front-line client interactions and back-end execution, guaranteeing that client instructions are processed accurately and promptly, inquiries are resolved

fficiently, and service standards are maintained at the highest level. The ideal candidate will have a solid understanding of banking products, excellent communication skills, and a strong client service mindset.

Key Responsibilities :

• Support the Client Services team in executing a wide range of client instructions, including domestic and international payments, account maintenance, time deposits, loan drawdowns, and trade finance operations such as SBLCs.
• Act as a liaison among clients, front-office staff, and the operations team to ensure timely and precise transaction processing.
• Perform validation checks on client requests and documentation to verify adherence to internal policies and regulatory standards.
• Assist in preparing, reviewing, and dispatching client confirmations and communications, including SWIFT messages and email correspondence.
• Monitor the progress of client transactions, proactively follow up on pending items, and escalate issues as needed.
• Maintain accurate client records and transaction logs in accordance with company procedures and compliance policies.
• Coordinate cross-border requests and transactions with the Head Office in Brazil, ensuring compliance and efficiency.
• Support the resolution of client inquiries and issues with professionalism and responsiveness.
• Participate in internal and external audits by providing necessary documentation and insights.
• Identify and recommend process improvements to enhance client satisfaction and operational efficiency.

Qualifications :

Why Join Us?

If you are organized, service-oriented, and eager to support our clients’ success, we encourage you to apply for the Operations Support Specialist – On Site position.

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Company Description

Great opportunity, visible role

Company Description

Great opportunity, visible role