Solutions Architect, Healthcare Integrations (Nashville, TN)

Solution Architect

We are seeking a dynamic and experienced Solution Architect to drive the integration and deployment of our advanced AI agents across healthcare organizations including payors, providers, and digital health companies. In this role, you will partner directly with customers to deeply understand their operational workflows, identify and translate their technical requirements into effective AI-powered conversations, and guide them through setting up integrations and deploying agents.

You will serve as the technical backbone of our client relationships. From defining integration requirements to building and launching conversational AI agents that enhance patient care, you will have a pivotal impact on our product, customer success, and ultimately, patient outcomes.

Key Responsibilities

Customer Workflow Discovery : Partner with customers to analyze and document their operational workflows, translating these into integration specifications and AI conversation designs.

Integration Architecture : Define, document, and drive the technical architecture required to connect our solutions with client EHR systems, CRMs, population health tools, and other relevant platforms.

AI Agent Design & Deployment : Design, customize, and deploy modular, scalable AI agents that align with the customer's unique needs and use cases.

Technical Project Leadership : Lead and manage the technical post-sale implementation process, acting as the primary technical contact and ensuring a seamless deployment.

Cross-Functional Collaboration : Work closely with engineering, product, machine learning, clinical, and sales teams to develop solutions to meet our customer needs.

Tooling & Process Automation : Develop reusable tooling, playbooks, and repeatable frameworks to improve implementation scalability and efficiency.

Qualifications

Bachelor's or Master's degree in Computer Science, Business or a related field.

Minimum of 5 years of experience in healthcare implementation or product management.

Minimum of 5 years of experience integrating with enterprise EHRs (Epic, Cerner, Athena, etc.) or payers / digital health companies.

Familiarity with healthcare data and interoperability standards (such as FHIR, HL7v2, etc.).

Experience with ancillary healthcare integrations, including population health systems, CRM, ERP, etc.

Proven ability to cultivate strong customer relationships and deliver exemplary product support.

Demonstrated proficiency in translating external stakeholder needs into internal product requirements.

Preferred Qualifications

Comfortable reading and debugging Python.

Start-up experience preferred.