Texas Licensed Customer Care Representative

A company is looking for a Customer Care Representative - Specialty Service (CST Only).

Key Responsibilities

Deliver exceptional customer service while seeking solutions within compliance and legal requirements

Communicate with customers and agents via multiple channels while navigating various systems

Receive and respond to inquiries related to insurance matters and escalate unresolved issues

Required Qualifications

High School Diploma or equivalent required

Property and Casualty license required; assistance provided for obtaining the license

Minimum of 1-3 years customer service experience; call center experience preferred

Intermediate computer skills with the ability to navigate multiple systems simultaneously

Experience with Microsoft Office suite preferred