Job Description
Job Description
Benefits :
The Woodhouse Day Spa Cedar Park is looking for Hospitality team members for immediate hire!
Woodhouse Hospitality Perks include :
Monthly retail bonuses!Discounted spa services and discounts on all retail products!Competitive Pay and Incentive programsPaid Vacations for Full Time EmployeesHealthcare partnership programsMore specifically, our qualified Spa Hospitality team :
Primary Responsibilities :Being a steward of the Woodhouse brand
Serves as primary support for the spas manager, therapists, and guestsEnsures that every guest has a friendly, inviting, and memorable experienceServes as primary support for the spas manager, therapists, and guestsAnswers incoming calls, and listens to our guests needs to schedule appointments or provide service recommendations and collect payment for servicesPartners with the therapists to increase their guest retention and retail sales by scheduling the guests next appointment during checkout and promoting the recommended productsEducates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experienceDrives service and retail sales / awareness by educating guests on products and servicesRemembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and / or personal information like birthdays and anniversariesMust be able to work weekends and some holidaysMust comply with all company policies and proceduresRegular and consistent attendance is required to perform the essential functions of this position.Must be able to work well with other Team Members, Managers, and interact with our guests.Must have the flexibility to work Weekends .Qualifications :
High school diploma or equivalent required.
Ability to work in a fast-paced environment and maintain professionalism.
Ability to pivot and navigate through change management.
Comfortable interacting with guests in a spa setting.
Leadership experience in a similar role or front-office operations.
Comfort level with driving company sales goals and initiatives.
Proficiency in English language (reading, writing, and verbal).
Computer proficiency.
Previous customer service and telephone reservations experience.
Physical Demands :
Ability to stand and bend over for extended periods
Ability to lift up to 45 lbs
Come join The Woodhouse Day Spas, voted Americas best day spa in 2012, 2013, 2015 and 2019 by American Spa Magazine!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The Woodhouse Day Spa Corporate.