Regional Practice Administrator - Physician Office - Tuckahoe Orthopaedics & Physical Therapy

Regional Practice Administrator - Physician Office - Tuckahoe Orthopaedics & Physical Therapy - Richmond, VA

This position manages the patient experience at assigned practices. Responsible for overall functioning of practice including management of staff, workflow development, patient schedule management, financial performance, patient, provider and staff satisfaction and billing compliance. Develops practice operational plans & budgets and implements performance improvement strategies within the practices. Performs all duties in a manner which promotes team concept and reflects the mission and values of Bon Secours Health System.

Supervisory Responsibilities

Manage the staff at large physician practice(s), comprising seven or more providers and approximately 20-35 staff members. May manage multiple locations.

Essential Job Functions - Operation Management

• Responsible for daily management of practice site(s). Motivates staff and organizes day-to-day activity of the practices. Develops and refines processes to continually improve practice operations and staff workflows.
• Performs active schedule management and manages patient access standards in accordance with BSMG policy. Manages all patient access points to established benchmarks.
• Provides management, guidance and training to staff in daily practice operations.
• Manages all aspects of ConnectCare medical record including coordination of staff & provider training, monitoring appropriate use of record and performing all necessary reporting functions.
• Performs duties of subordinate staff when necessary to maintain practice operations.
• Ensures accuracy of payroll submission. Ensures overtime and / or temporary personnel are within budget. Assists staff with payroll issues.
• Conducts daily huddles and monthly staff and provider meetings. Prepares agendas and forwards action plans and meeting notes to Administrative Director.
• Acts as the medical record custodian and ensures practice abides by Release of Information (ROI) standards.
• Responsible for ensuring optimal staff and patient satisfaction by working closely with the Service Excellence department and participating in Gallup surveys.
• Ensures comprehensive network integration by monitoring patient referrals and intervening when necessary to address service issues.
• Plays a lead role in marketing the practice by overseeing marketing strategies in collaboration with the Administrative Director and marketing department.
• Coordinates planning and facilitating compliance with Joint Commission, state and federal standards for the physician practices. Ensure compliance with system policy / procedure for all activities within practice.

Key Relationships

Education, Training & Experience, Skills, and Abilities :

Financial Management :

Human Resources :

Other Job Functions :

Working Conditions :

The individual performing this job may anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies regarding infection control. Travel outside the office is required.

BON SECOURS MISSION, VALUES, CUSTOMER ORIENTATION AND CONTINUOUS QUALITY IMPROVEMENT FOCUS :

It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work.

All employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member, and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization's commitment to quality and service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are not to be construed as an exhaustive list of all job duties. This document does not create an employment contract, and employment with Bon Secours Richmond Health System is "at will."

Key Responsibilities :

Bon Secours Mercy Health is an equal opportunity employer.

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