Application Support Engineer

Applications Support Engineer

Location : Hybrid – Las Vegas, NV or Draper, UT (Relocation Available)

Schedule : Hybrid; In-office Tuesday – Thursday

The Applications Support Engineer is responsible for leading the support of applications from an operational perspective and responding to incidents and working as a technical lead escalation to applications and key liaison to other Information Technology (IT) teams.

Responsibilities :

• Maintains and monitors support queues and service level agreements. Supports other parts of IT in application related requests (e.g., tickets that are assigned).
• Investigates, triages, and troubleshoots escalated issues and system outages. Performs root cause analysis and exercises appropriate problem management strategies.
• Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Assists in training other operational teams and creating documented procedures to use in the incident process. Troubleshoots and responds to incidents that have been escalated in the support queue. Updates and creates process documentation, procedures, and policies. Keeps documentation up to date and works with IT teams and assigned business stakeholders to address concerns and maintain dictated standards and policies.
• Assist in providing training for other IT teams and business users.

Requirements :