Patient Services Coordinator, Per Diem

Job Description

Job Description

Description :

Under the direction of the AVP of Health Center Operations , the Per Diem Patient Services Coordinator plays a key role in delivering exceptional customer service to all patients and visitors. Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, and handling daily cash collections and audits. The coordinator is also responsible for opening and closing the reception area each day—including Saturdays, as needed. In addition, this role supports the completion of various billing-related tasks.

This is a per diem position working variable hours based on clinic needs.

This is not a benefits-eligible position.

Representative Duties :

• Schedule appointments according to the established procedure
• Verify and update new and existing patients’ demographic data and UDS data at each check-in point
• Add / update Insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient
• Maintain Provider coverage as needed for Work-Queues, In-Baskets Request, Faxes Inboxes, and Reschedules within a 7-day timeframe
• Perform reception duties in an efficient, professional, and courteous manner within the guidelines provided
• Provide clients with correct and accurate information regarding FCHC services and providers
• Provide Coverage in All Areas of Patient Services When Needed
• Refer unusual or difficult situations to the supervisor

Provide excellent customer service

Collection of daily cash and audit procedures

Performs other related job duties as required

Requirements :

Preferred Qualifications :

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.