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ServiceNow Developer

ServiceNow Developer

Strategic Staffing SolutionsBolingbrook, IL, US
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Job Description

ServiceNow Developer opening

Location : Bolingbrook, IL - Hybrid

Duration : 6-12+ months - long term contract

DUTIES AND REQUIREMENTS :

1. ServiceNow Platform Expertise

  • Understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
  • Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
  • Experience with ServiceNow App Engine for custom applications.

2. Scripting & Development

  • JavaScript (primary language for scripting in ServiceNow).
  • Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).
  • Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.
  • Service Portal development using AngularJS, HTML, CSS.
  • Integration with third-party systems using REST / SOAP APIs.

    • 3. Configuration & Administration

  • Configuring Workflows, Flow Designer, and Automation Rules.
  • Setting up Forms, Fields, and UI Actions.
  • Managing Access Control Rules (ACLs).
  • Understanding Service Catalog & Request Management.

    • 4. ITSM & ITIL Knowledge

  • Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).
  • Experience with SLA configurations and notifications.

    • 5. Integration & Automation

  • IntegrationHub for no-code / low-code integrations.
  • Orchestration for automating IT tasks.
  • MID Server for integrations with on-premise systems.

    • 6. Performance & Troubleshooting

  • Debugging tools like Script Debugger and System Logs.
  • Optimizing performance of scripts and queries.
  • Managing and maintaining Instance Health.

    • 7. Security & Compliance

  • Role-based Access Control (RBAC).
  • Data protection and encryption.
  • Compliance with governance frameworks.

    • 8. Reporting & Analytics

  • Creating Dashboards, Reports, and Performance Analytics.
  • Knowledge of CMDB reporting and SLA tracking.
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    Servicenow Developer • Bolingbrook, IL, US