Service Technician

Global Enterprise TechnologiesWaltham, MA, US

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Job Description

Salary : Hourly Rate : $32.91-$34.44

Service Technician

Customer Service Location Waltham MA

Job Summary

GET NA Service Technicians provide service support on complex electro-mechanical systems for our North American customers. They perform installations, training and assist with software integration. In addition to technical aptitude, this high-visibility, customer-centric position will provide our customers with consistent, high-level, all-around service.

The candidate must be a U.S. Citizen. This is a requirement for this position.

Our Security team will help selected candidates with the Clearance process.

Clearance not required prior to applying for position. Familiarity with clearance process is not required.

Key Responsibilities

Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements when applicable.
Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
Maintain accurate service inventory at assigned facilities.
Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Service and Support desk experience
Other assignments as requested by Management

Job Requirements(minimum)

50% travel availability to North American customers as needed (mostly Eastern USA)

U.S. citizenship / US Passport required

Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work

Academic Qualifications

Desired : Associates Degrees in engineering discipline and / or 5+ years equivalent experience

Preferred : Bachelors degree in engineering discipline

Professional Experience

Minimum 1-year experience in a technical / hardware support role

Must have a familiarity with electro-mechanical devices, printers and automation equipment

A working knowledge of thermal printing or laser printers would be an asset

Must have good troubleshooting skills.

Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.

Capable of working without direct supervision

Excellent communications skills

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation.GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes :

Generous Medical Plan

Dental, Vision & Flexible Spending Account

15 Vacation days, 10 holidays + 8 accrual sick days

Short-term, long-term disability & life insurance

Safe Harbor 401K

To learn more about our company or to apply directly from our website pleaseclick here

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Service Technician • Waltham, MA, US