Lab Services Manager

Lab Services Field Operations Manager

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

The pay rate or range for this position is : $70,000 per year

Job Summary

This position has ownership and accountability to directly manage Lab Services field operations and supporting teams. This is a dynamic position that requires superior organizational skills, attention to detail, best-in-class customer service and a can-do attitude. The ideal candidate will be professional, articulate and enjoy working within a collaborative, fast-paced start-up environment. He / she will leverage a broad range of skills with a high degree of professionalism, initiative, proactivity and collaboration, and exercise good judgment in a variety of situations. He / she must be able to work under pressure with the ability to handle a wide variety of activities with significant attention to detail and handle confidential matters with discretion.

Job Description

Essential Functions :

• Manage the day-to-day operations, and performance of the field operations team.
• Act as a point of contact with customer personnel, including troubleshooting and resolving escalated customer issues.
• Work with managers and supervisors to ensure smooth client site inclusive of PTO requests, employee absences and critical client coverage requests.
• Oversight to maximize billable hours of unassigned field staff to tasks / projects such as lab moves and special projects.
• Responsible for the accuracy and updates of team structure
• Manages and leads a high-performance team; provides mentoring.
• Fosters a success-oriented, accountable environment.
• Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls, and performance measures.
• Conducts regular meetings with supervisors / management to review ongoing work, procedures, problem solving, etc.
• Learning and performing Lab Services tasks as needed. Providing training, backup, and additional support for Lab Services direct reports.
• Identifying and implementing improvements and best practices to internal and client-facing services workflows
• Performing work process documentation, metrics tracking, communication routines, and client account management tasks.
• Performance management of direct reports and assigned service areas.
• Additional administrative and lab services support tasks as necessary.

Requirements :

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Equal Employment Opportunity Employer :

Americans with Disabilities Act :

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!