Associate Community Manager

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our teams outstanding free-to-play expertise and live game support to every decision, every day.

But were committed to more than our games! Here at Nexon America, were all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. Its why weve earned the Great Place to Work certification for 5 years running!

Were looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

This Associate Community Manager role is a critical part of the support for Nexon Americas in-development content creation platform MapleStory Worlds. The position is responsible for supporting the team on MapleStory Worlds. This includes moderating and monitoring player community channels, designing player-focused community engagement programs, creating engaging community content, and reporting community issues.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Represent a voice for players by providing comprehensive reports on player facing community feedback, issues, concerns, and trends to stakeholders in order to address the communities for MapleStory Worlds
• Foster a positive and inclusive environment for our players by constantly monitoring and moderating user generated contents within both Nexon-owned (Discord, Nexon forums) and non-Nexon-owned (Reddit) community channels and actively communicating with players for MapleStory Worlds
• Engage our players by assisting the Community Manager with creating unique content (including assets, events, livestreams, videos, posts) and messaging to be published through our websites and community channels for MapleStory Worlds
• Promote awareness of the MapleStory Worlds platform to outside communities by assisting the Community Manager with fostering organic partnerships and collaborations with developer communities
• Manage and maintain positive relationships with our community partners, such as our MapleStory Worlds volunteer support networks
• Other duties as assigned

Work Experience

Education, Professional Training, Technical Training or Certification

Knowledge / Skills

Management has the right to add or change duties and job requirements at any time.

Nexons Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (hourly)

The base salary range for this position in El Segundo, CA is $25.00 - $31.00 hourly .

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individuals pay is determined by factors including, but not limited to, a candidates qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses / incentives, however the salary range listed in this job posting reflects the base salary only.

Beware of Recruitment Scams

We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.

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