Overview
The Technical Training Coordinator is involved with all administrative functions and requirements related to training events. The purpose of such training events is to increase the users' understanding and utilization of our products. The Technical Training Coordinator will play an integral role in ensuring the technical trainers remain focused on learning objectives, not the administrative coordination efforts.
Responsibilities
- Event coordination such as, but not limited to, issuing the official session confirmation / cancellation, processing training requests, room setups, catering, creation of session documents (sign-in sheets), and staging necessary files for group internet-based sessions
- Manage the tracking, imaging, and shipping process for the training laptops
- Manage the learning management systems to monitor and update offerings, billing-related activities, reports, and communications
- Manage the NASBA CPE compliance process and issuance of certificates
- Work closely with other Technical Training Coordinators and the team Manager to ensure processes and procedures are understood and followed for coverage and sharing of duties
- Ability to work effectively in a fast-paced, deadline-oriented environment
- Work environment includes utilizing personal computers and related software applications, with frequent use of keyboard and mouse. Utilizes general office equipment. Frequently sits while performing duties. Lift up to 30 lbs. regularly to include copy paper boxes and laptop boxes
- Assist others with procedures and projects and seek guidance when necessary
- Ability to multitask
Communication
Express ideas clearly and succinctlyPrepare clear and concise written communicationsConduct and facilitate meetingsListen attentively and understand the implications of what is communicatedDemonstrate professional conduct in business situationsDevelop positive, collegial relationships with peers, SMEs, technical support, and managersDemonstrate a positive attitude and eagerness to volunteer for new projectsPromote skills development across the departmentPerform effectively as a team memberSupport team goals and develop your own goalsFoster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale)Promote teamwork across the organizationProvide peers with assistanceRead business and professional publications and share knowledge, innovations and approaches with othersAdapt to change in the scope of projects and organizational requirementsProvide recommendations to improve support excellence and process efficiencyCommunicate issues or risks to project leadsProvide team members with honest, constructive, and timely insights, and be able to accept constructive feedback with a positive attitude and honest reflectionSeek guidance to achieve the goals of the overall organizational planEnsure quality information is developed for our customersDevelop information to support customer needsSeek to understand customer business needsSearch proactively for opportunities to exceed customer expectationsQualifications
Proficiency with Microsoft Office 365 tools is required. Strong Microsoft Excel skills preferred.Experience with an EMS (Event Management System), LMS (Learning Management System), Oracle NetSuite, ON24, and Microsoft Teams is preferredEmployment details
Seniority level : AssociateEmployment type : Full-timeJob function : Accounting / Auditing and TrainingJ-18808-Ljbffr