On-Call Field Technicians - Desktop Support / Charlotte

RCC is looking for on-call technicians to assist with desktop / network install / decommission and Break / Fix tickets within the Charlotte area.

This work will be conducted during normal business hours at a government site.   Multiple openings!

Various skill sets.

Hours / Days vary.

These tickets might include the following :

• Desktop / Laptop / VDI / Monitor and peripheral installs Vendor Escorts Cable Infrastructure Patching Rack & Stack of network devices Decommission of network / server devices Cisco phone installations- Troubleshoot Cisco switches, power supplies, line cords, etc.
• Power Disconnect We are open to candidates who are entry to mid-level with certification in the IT Field or candidates with experience in cabling, data centers and / or Level 1 networking experience. Candidates with Desktop Support, Help Desk or prior hardware / software support experience is a plus.
• Solid communication and customer service skills.
• Please see below for additional information.
• Network Technician - Level 1 - Troubleshoot, operate and maintain equipment during field dispatches.  Can handle low complexity installs, moves, repairs, uninstalls, site survey, triage, vendor escort, rack and stack equipment, install / swap out network equipment including switches and routers.
• Can read blueprints and drawings.
• Install, terminate, label and test cabling related to telecom circuit demarcation extensions.  Desktop Technician - Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop / laptop computers (WIN7, WIN10, MAC OS), and printers.
• Handles equipment moves with little or no supervision.  Powered by JazzHR