19439 - Toll Facility Asst Mgr

Toll Facility Assistant Manager

Oversee and coordinate the proper operations of tolling systems and technology. Proper and timely availability of critical systems and communications infrastructure for assigned Toll Facility. Coordination with Traffic Operations technologies systems and Roadway Maintenance field devices. Equipment Repair and Maintenance of the toll facility in execution of operational compliance. Analyze condition and operability of deployed traffic operations toll facility assets and identify industry best practices and emerging technologies. Provide analysis and support on complex projects to assigned program area by planning, developing, monitoring and evaluating projects and programs.

Contract Administration and Technology Support : Administer contract with vendor Electronic Toll Collection (ETC) equipment to ensure optimal performance and compliance with contract. Lead coordination with all internal VDOT entities to smoothly run the assigned Toll Facility. Manage the performance of contractor providing end to end tolling system and processes and their context within the boarder ETC industry, as well as participate in industry activities, as assigned. Manage internal toll facility assets (Tolling and ITS devices) inventory.

Data Analysis and Process Improvement : Develop and analyze data trends with a view towards process improvement that will optimize facility use and enhance the customer's experience. Develop the action plans for issue resolution or process improvement and manage these plans through to successful completion. Develop business case analysis, documentation and presentations summarizing current status, impacts and proposed solutions. Keep up with the functionality and business processes of the other Toll Facilities in the Region. Develop new and modify existing business requirements and ensure they are accurately documented and understood by all relevant stakeholders.

Stakeholder Liaison and Customer Service : Provide support in resolving citizen complaints and resolving the EZ Pass issues with the EZ-Pass management contractor. Ensure compliance and controls are working efficiently; define, establish and implement operating goals and objectives for assigned toll facility. Ensure superior customer service is provided and training is scheduled, provided and attended by all staff to meet the business need.

What will make you successful :

• Ability to analyze complex financial data, work with detailed numerical data, reach logical conclusions and generate reports.
• Ability to follow written and oral instructions.
• Ability to make sound decisions during emergency situations and, or for time sensitive situations.
• Ability to manage technical work groups.
• Ability to plan, coordinate and manage multiple, concurrent assignments in a timely manner and in a fast-paced environment with competing priorities.
• Ability to problem solve and apply critical thinking to a variety of Toll, ITS and maintenance systems challenges.
• Ability to share 24-7 on call responsibility and be available to respond to emergencies as needed.
• Demonstrated ability to apply systems engineering technical principles and practices to a variety of complex projects.
• Extensive knowledge of electrical and electronic systems maintenance, design and troubleshooting, computer hardware and software systems, telecommunications, and network configuration.
• Knowledge of 24-7 toll system operations and maintenance.
• Knowledge of systems engineering processes and system analysis.
• Skill in the use of computers and software applications.
• Skill in troubleshooting systems problems.
• Thorough knowledge of transportation systems and communication technologies.

Minimum Qualifications :

Additional Considerations :

VDOT employees must abide by VDOT's Code of Ethics and the Commonwealth's Standards of Conduct.