Operations Manager - Montrose Clinic

Operations Manager - Montrose Clinic

Join us in transforming the future of community healthcare as an Operations Manager at Legacy Community Health. We are seeking a forward-thinking leader to innovate operational processes and enhance patient access across our clinic-based operations. Your role will be pivotal in pioneering new methodologies and driving organizational success.

Located at the heart of Houston, TX in our Montrose Clinic, you will be at the forefront of healthcare innovation, driving operational excellence and contributing to our mission of providing quality, accessible healthcare to the community.

Key Responsibilities

• Lead and supervise a dynamic team of support staff, fostering an environment of innovation and collaboration.
• Orchestrate staff schedules with agility, including PTO and leave management.
• Provide EPIC and training support to facilitate digital transformation in healthcare delivery.
• Encourage team feedback and pioneering collaboration to drive continuous improvement.
• Participate in the hiring process to build a cutting-edge workforce.
• Conduct performance reviews and disciplinary actions, promoting a culture of accountability and growth.
• Utilize Business Intelligence to track performance indicators and innovate operational strategies.
• Coordinate patient access management to revolutionize patient experience.
• Manage provider schedules and oversee efficient desktop management.
• Support service line performance improvements with data-driven insights.
• Oversee locum and per diem coverage to ensure seamless healthcare delivery.
• Address patient complaints with a focus on improvement and innovation.
• Monitor operational metrics to identify breakthrough opportunities.
• Participate in leadership meetings, contributing visionary ideas for future healthcare models.
• Maintain strategic community partnerships to enhance healthcare impact.
• Ensure adherence to HIPAA guidelines while promoting digital security.
• Oversee departmental orders and equipment maintenance for optimal operation.
• Contribute to the Performance Improvement Program with agile methodologies.

Minimum Qualifications

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose : to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.