Learning & Development Manager

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description

The Learning & Development Manager is tasked with nurturing a culture of continuous learning at a hotel. This role involves designing, implementing, and evaluating training programs that align with the hotel's service standards, brand values, and business goals. The ideal candidate is a strategic thinker with the ability to engage teams, foster guest-focused behaviors, and continuously raise the bar in service delivery.

Qualifications

• A bachelor's degree in Human Resources, Hospitality Management, Hotel & Restaurant Management, Business Administration, or a related field. A master's degree is advantageous
• Certifications in training or learning development, and preferably experience in the hospitality sector
• 2–5 years' experience in a Learning & Development role, preferably within hotels or a related service industry.
• Proven experience in designing, implementing, and evaluating training programs, with a strong emphasis on guest service and operational excellence.

Additional Information

What is in it for you :

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