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Frozen Clerk

Frozen Clerk

Hy-VeeBettendorf, IA, US
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Frozen Foods Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Frozen Foods Clerk

Department : Frozen Foods

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you : None

Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • escorting them to the products they're looking for

  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Rotates and replenishes merchandise and ensures highest quality standards are met.
  • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
  • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
  • Builds end caps display and fills these areas through the week as necessary.
  • Unloads trucks, checks in product, puts product away, and may review invoices.
  • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Orders product and supplies as necessary.
  • Assists with inventory.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
  • Education and Experience :

    No education requirement. Six months or less of similar or related work experience preferred.

    Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

    Equipment Used to Perform Job :

    Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

    Contacts :

    Has daily contact with customers and suppliers / vendors.

    Are you ready to smile, apply today.

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    Frozen Clerk • Bettendorf, IA, US

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