Internship - Service Desk Technician Intern
StericycleBannockburn, IL, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.internship
job_description.job_card.job_descriptionBasic understanding of ITIL is considered an asset Experience with common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, and Outlook is a plus Knowledge of IP networking concepts, Wi-Fi, and remote access technologies is a plus Must be 18 years or older, with a HS diploma or equivalent Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality Strong verbal and written communications skills.
Key Job Activities :
- Handles escalations and complex support issues and works to provide resolution. Documents troubleshooting steps, resolution and closes ticket or escalates to respective internal team.
- Configure, troubleshoot, and maintain various infrastructure hardware components and internal solutions, desktop and laptop computers, network printers, software and O365 applications.
- Act as mentor and provide support for the Tier 1 Technical Support team members
- Provide evening and weekend on call support on a rotational basis
- Participates in Major Incident calls and is responsible for distributing email communication
- Provide Deskside Support, Walk up Window Support and other duties as assigned
Experience (North America) :
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Service Desk Technician • Bannockburn, IL, United States