Site Reliability Engineer, Team Lead

Description

Site Reliability Engineer / Team Lead :

Location : Remote; Hybrid to Wayne, PA; Hybrid to Naperville, IL

We are looking for an outgoing and dynamic Site Reliability Engineer to manage the successful operation and support of Frontline application environments. This position is responsible for overseeing Frontline application policies and procedures to ensure the integrity and availability of Frontline applications. The Site Reliability Engineer is responsible for working with the product development teams and DevOps teams, focusing on the consideration for web and applications regarding deployment, performance and availability for all Frontline applications being developed.

Responsibilities

• Ensure 24x7 availability of Frontline production application systems
• Drive focused initiatives that improve operational efficiency and scalability of the platform and applications
• Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization
• Identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services Understand modern software security and secure software systems with cloud-based infrastructure
• Provide full-stack diagnostics and determine root cause of internal problems
• Analyze operational performance which support delivering improvements to critical related system metrics & KPIs
• Examine all areas of infrastructure and applications for improvement and suggest changes, rather than wait for direction
• Safeguard application information against accidental or unauthorized damage, modification, or disclosure
• Build and maintain redundant systems and procedures for high availability and disaster recovery
• Develop integrated workflows for our support teams
• Own the customer experience – think and act in ways that put our customers first, provide them a great digital experience, and make them promoters of our products and services
• Respond to and help troubleshoot incidents
• Participate in a 24x7 on-call rotation
• Guide a team of onshore engineers and analysts in development activities
• Construct and deliver performance reviews to direct reports according to prescribed cadence
• Apprise engineering manager regarding team-related status, needs, challenges, etc.
• Cultivate and foster positive relationships with direct reports

Key Skills and Competencies Needed

o Active Directory, SSL, FTP, Big-IP F5, T-SQL, MongoDB, MySQL, SQL Server, Nagios, Git, TeamCity, Octopus Deploy, Codefresh, Chef, Salt, Docker, Kubernetes, Kafka, Azure, Linux Server Administration, Bash, Apache

Minimum Qualifications

Personal Attributes

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

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