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Student Account Specialist / Third Party Coordinator

Student Account Specialist / Third Party Coordinator

Oklahoma State UniversityOklahoma City, Oklahoma, USA
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Campus

OSU-Oklahoma City

Contact Name & Email

Amber DeSpain,

Work Schedule

Monday through Friday, 8 : 00am-5 : 00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous / Until Further Notice

Hiring Range

$15.52 - $16.14

Hourly

Priority Application Date

Applications will be accepted until a successful candidate has been hired.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Serves as cashier for Business Services. Serves as the Third-Party Coordinator which includes invoicing and receipt of payments for all third-party contracts.

Required Qualifications

  • High School / GED (degree must be conferred on or before agreed upon start date)
  • 2-3 years’ experience in a financial atmosphere
  • 1-2 years’ cashiering experience

Skills, Proficiencies, and / or Knowledge :

  • Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public / student contact.
  • Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
  • Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give / receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
  • Demonstrated knowledge of office technologies including but not limited to : office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook).
  • Accurate typing / data entry skills and demonstrated ability to work with attention to detail.
  • Ability to work independently and also collaborate within a team environment.
  • Exhibit problem solving skills beyond a set of instructions and adapt to changes when necessary.
  • Ability to make appropriate recommendations based on logical and justifiable reasoning.
  • Ability to use analytical and critical thinking skills to interpret written policies and procedures.
  • Ability to perform basic math functions.
  • Experience and confidence speaking in front of students / customers.
  • Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
  • Demonstrated history of ethical and professional behavior.

    • Preferred Qualifications

  • Experience in a high traffic position that involved cashiering and financial transactions with a high level of customer service expectations.
  • Experience with detailed, multiple work assignments.
  • Completion of some college or business-related courses.

    • Essential Job Functions :

  • Coordinates all invoicing and receipt of payments for all third-party contracts;
  • Coordinates billing and payment received for Army, Navy, Marines, and Air Force through each branch’s online billing / payment site.
  • Processes all VA Chapter 33 payments received by EFT and prepares / submits Transmittals of same to Stillwater.
  • Receives tuition payments, negotiates payment agreements with students, applies bookstore vouchers and researches student account history as needed.
  • Cashes checks according to regulations.
  • Daily closing / balancing of terminal drawer.
  • Assists students and clients at the counter as needed to provide organization to Business Services.
  • Maintains knowledge of and follows OSU and OSU-OKC policy regarding collection of student fees, student refunds, disbursements of financial aid and all other Business Services functions.
  • Assists Director in reporting payments etc. to the collection agencies.
  • Banner data entry as required.
  • General accounting duties as assigned by the Director.
  • Assists students, faculty and staff as needed.
  • Completes all mandatory training and participates in a minimum of two professional development each year.
  • Performs other duties as assigned.

    • The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

    Working Conditions :

  • May be required to work extended hours during designated heavy enrollment time.
  • Must be able to work flexible hours to include some nights and weekends.
  • Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

    • Physical Requirements :

  • Duties require extended periods of sitting, talking and listening.
  • Duties require extensive use of computers, telephone and other office equipment.
  • Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

    • The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

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    Student Account Specialist • Oklahoma City, Oklahoma, USA

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