Talent.com
Customer Experience Specialist

Customer Experience Specialist

UniUni LogisticsCA, US
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Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone / email for pre-sales inquiries, order tracking, and post-sales issues.

  • Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.
  • Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.
  • Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.

Requirements

Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management / e-commerce logistics is a plus).

  • Customer-centric mindset with strong problem-solving abilities.
  • Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.
  • Thrives in fast-paced environments, executing multiple tasks with high efficiency.
  • Proficient in Excel for data analysis to support operational decision-making.
  • Fluent in Mandarin（Proficient in Chinese） (written & spoken).
  • Valid U.S. work authorization (work visa / green card / citizenship required).
  • U.S. driver’s license & willingness to travel frequently by car.

    • Benefits

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Work mode includes hybrid and remote options

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