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Mitigation Manager

Mitigation Manager

ServiceMaster Restore 11467 - MariettaMarietta, GA, US
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Job Description

Job Description

Benefits :

  • Life Insurance
  • Long Term and Short Term Disability
  • Holiday Pay
  • Dental insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)

Mitigation Manager Lead & Elevate Our Restoration Team

Were looking for a hands-on Mitigation Manager to lead our water, mold, fire, and smoke restoration division. In this critical role, youll oversee projects from start to finish, manage field teams, and ensure excellence in service, compliance, and customer satisfaction.

If youre a seasoned mitigation pro with strong leadership skills and IICRC certificationsor on your way therethis is your chance to take the lead and grow with a top-performing team.

What Youll Be Doing :

  • Lead and support Project Managers, Lead Techs, and Mitigation Technicians
  • Ensure jobs meet quality standards, deadlines, and documentation accuracy
  • Visit job sites to monitor progress, safety, and customer satisfaction
  • Coordinate scheduling, dispatch, and equipment logistics
  • Approve estimates and job documentation (Xactimate or similar)
  • Collaborate with insurance adjusters, agents, and clients to resolve claims
  • Train, mentor, and develop your team for continuous improvement
  • Maintain profitability by managing labor, materials, and timelines
  • Ensure all safety and compliance policies (OSHA, IICRC) are followed
  • Handle escalated job-site issues or customer concerns
  • Assist with large-loss jobs and emergency planning

    • What Were Looking For :

  • High school diploma or GED required; college degree a plus
  • 5+ years in mitigation / restoration, with 2+ years in a leadership role
  • Valid drivers license and clean driving record
  • IICRC Certifications preferred : WRT, ASD, AMRT, FSRT
  • Strong communication, leadership, and problem-solving skills
  • Proficiency in Xactimate and digital job management tools
  • Solid knowledge of the insurance claims process
  • On-call availability as needed

    • Physical Requirements :

  • Lift up to 70 lbs and work in tight, high-moisture environments
  • Frequent standing, walking, crawling, and climbing
  • Must use respirators and safety gear as required

    • Why Join Us :

  • Lead a respected, high-performing mitigation team
  • Competitive pay, bonuses, and training opportunities
  • Work for a trusted name in restoration
  • Make a difference helping people recover from unexpected disasters

    • Ready to lead with impact? Apply now and join a team that puts quality and care first.

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    Mitigation Manager • Marietta, GA, US

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