Registered Nurse Call Center (RN Call Center)|MCK Pre Anesth Call Ctr

Registered Nurse Call Center (RN Call Center)|MCK Pre Anesth Call Ctr at Avera Health summary :

The Registered Nurse Call Center role at Avera McKennan Hospital involves obtaining medical history for pre-surgical patients, providing education, and coordinating care among healthcare providers. The position requires strong communication skills and the ability to document patient data effectively while collaborating with a multidisciplinary team. This role emphasizes patient-centered care, adhering to ethical principles, and participating in quality improvement activities.

Location :

Avera McKennan Hospital

Worker Type : Regular

Work Shift :

Day Shift (United States of America)

Pay Range :

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$27.25 - $40.75

Position Highlights

Varied Shifts, Monday-Friday, 8 : 00am-5 : 30pm; 72hrs / 2wks

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible to obtain medical history on pre-surgical and clinical radiology specials patients and provide education. Assists in completing of charts for surgical procedures, radiology specials procedures and other areas as directed. Responsible for applicable assessment, triage, planning, education on interventions / options, education and evaluation of outcomes. This role provides support and follow-up calls per outlined protocols, facilitating referrals to local physicians and community services and ensures hand-offs between services are completed.

What you will do

• Collects patient health data.
• Documents nursing history for assigned patients via phone interviews. Initiates anesthesia record and home medication record.
• Assures appropriate in hospital referrals are completed to provide optimal patient care (i.e., pastoral care, anesthesia, patient representative).
• Explains procedures and treatments to patient to gain cooperation, understanding, and decrease apprehension.
• Provides general surgical / clinical education and instructions to all interviewed surgical patients, responds to patient questions and refers patients.
• Decisions and actions on behalf of clients are determined in a manner consisted with the ANA’s Code of Ethics.
• Collaborates with the patient, significant others, and healthcare providers in providing patient care.
• Utilizes research / evidence-based finding in practice if appropriate.
• Participates in department or unit quality improvement activities.
• Knowledge and skills sufficient to integrate the use of healthcare technology and / or information management systems into the preadmission nursing role.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License / Certification, or Work Experience :

Expectations and Standards

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

PTO available day 1 for eligible hires.

Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan

Up to 5% employer matching contribution for retirement

Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .

Keywords :

Registered Nurse, Call Center Nurse, Patient Care, Pre-surgical Assessment, Medical History, Healthcare Coordination, Nursing Education, Triage, Healthcare Technology, Patient Assessment