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Leadership Development Trainee (District / Area Manager) - Hiring Immediately

Leadership Development Trainee (District / Area Manager) - Hiring Immediately

Strickland BrothersCanton, NC, United States
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Leadership Development Trainee (District / Area Manager)

$55,000-75,000 / yr

Strickland Brothers 10 Minute Oil Change

At Strickland Brothers, we’re committed to building future leaders. We’re seeking talented single-unit managers, General Managers, or multi-unit managers read for a new challenge. We aim to develop multi-unit leadership through our new Accelerate Program .

The program is an accelerated career path designed for high-performing managers who demonstrate the skills, drive, and leadership potential to advance rapidly into an Area Manager role at Strickland Brothers.

Participants will receive structured training, mentorship, and real-world multi-unit leadership experience. Upon successful completion of the program, candidates may be promoted to an Area Manager position.

Compensation : $55K throughout the program, with additional bonus opportunities based on shop performance and training milestones. Up to $75K salary after promotion to Area Manager, with additional bonus opportunities based on area performance.

First things first… Shop Manager Responsibilities

As a Shop Manager for the first 6-12 months of the program, you will play a vital role in our shop’s success by leading operations, driving exceptional customer service, and developing a high-performing team. Your core responsibilities include :

  • Manage daily shop operations, including timely opening and closing.
  • Provide an outstanding customer experience and maintain high review ratings.
  • Resolve issues in real-time and proactively identify and address potential problems.
  • Interview, hire, train, coach, develop, and terminate team members as needed.
  • Train staff on performing light-duty vehicle maintenance for customers.
  • Enforce all company policies, procedures, and safety regulations.
  • Foster a positive and motivating work environment for staff.
  • Partner with your Area Manager to set goals, review performance, and drive results.
  • Communicate effectively using Microsoft Outlook and Teams.
  • Oversee customer relations, inventory accuracy, cash management, and daily bank deposits.
  • Create and manage weekly schedules while balancing labor costs.
  • Monitor shop performance goals and track key metrics.
  • Maintain a clean, safe, and visually appealing shop environment.

Next up : Area Manager

As an Area Manager , your future responsibilities would include :

  • People Management : Develop and mentor Shop Managers, build a talent pipeline, and drive a positive culture through recognition, accountability, and support.
  • Company Standards : Ensure shops deliver outstanding customer service, maintain high Net Promoter Scores and Google review ratings, reduce claims, maintain clean, professional facilities, and achieve efficiency goals like 10-minute bay times.
  • Data Expertise : Utilize Power BI for daily performance analysis, drive car count, coach teams on KPIs, challenge Shop Managers to meet goals through data-driven leadership, and troubleshoot outliers.
  • Policy and Procedure Expertise : Lead best practices in inventory management, cash handling, recruiting, onboarding, training, and compliance with the company handbook and operational standards.
  • What We're Looking For

  • At least 2 years of experience managing people, preferably in retail, restaurant, automotive, or other customer service-focused industries.
  • Direct customer service experience.
  • Strong leadership, coaching, and problem-solving skills.
  • Commitment to operational excellence and company standards.
  • Willingness to travel between multiple shop locations as you advance into Area Manager responsibilities.
  • Proficiency with Microsoft Outlook, Teams, and data-driven decision-making tools.
  • If you're passionate about leading teams, delivering outstanding service, and growing your career into multi-unit leadership, we encourage you to apply for the Accelerate Program at Strickland Brothers!

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