Director, Business Development (Chicago)

Director, Business Development

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example : If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

As the Director, Business Development, you will be responsible for developing and implementing the organization's business development strategy to achieve growth and revenue targets. This will work closely with the Senior Director, Strategic Partnerships in executing the business development strategy for the region including identifying new opportunities, developing relationships with potential clients, and managing the sales process to secure new business.

Strategic Business Growth

Developing and implementing a comprehensive business development strategy to achieve the organization's growth and revenue targets.

Identifying target markets and industries, developing a pipeline of potential clients.

Identify and pursue new business opportunities that align with the company's strategic objectives and target markets.

Drive execution through ideation through to close.

Enterprise Opportunity Development

Support sales leadership on complex, non-standard, or multi-party enterprise deals.

Collaborate with legal, finance, and product teams to structure and negotiate custom deals.

Represent the company in senior-level external discussions with prospects and partners.

Cross-Functional Collaboration

Work closely with marketing, product, finance, and legal to launch new initiatives or offerings.

Collaborate with legal, finance, and product teams to structure and negotiate deals. Lead the preparation of proposals, presentations, and negotiations to secure new business deals.

Provide market feedback to product and GTM teams to inform roadmap and messaging.

Lead internal working groups or task forces when new initiatives require alignment across teams.

Market & Competitive Intelligence

Continuously research market trends, emerging opportunities, and competitor strategies.

Prepare actionable insights and recommendations for the leadership team.

Support executive decision-making with high-quality analysis and partner reports.

Qualifications :

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven track record of successful business development and sales.
• Strong communication, negotiation, and relationship-building skills.
• Strong understanding of hardware and software product ecosystems.
• Experience in contract negotiations and closing high value opportunities.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and sales processes.
• Proven experience in Sales or Account Management role.
• Previous experience in the Signage, Shop fitting or Construction industries is desirable.
• Proven experience in Estimating is a nice-to-have.

Capabilities :

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert : Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following :