Senior Service Now Leader

Job Title : Senior Service Now Leader

Job ID : 25-10456

Location : Newark, NJ

Duration : 06 months of contract

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

• Platform Administration : Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development : Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations : Develop and maintain API based integrations between ServiceNow and other enterprise systems.
• Process Optimization : Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance : Implement role based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance : Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training : Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

Preferred Qualifications

Soft Skills

Skill Matrix :

Skill Required / Desired Amount of Experience

hands on ServiceNow administration and development experience Required 5 Years

Strong understanding of ITIL processes and best practices Required 5 Years

Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years

Compensation :

The hourly rate for this position is between $100.00-$105.00 per hour.

Factors which may affect starting pay within this range may include [geography / market, skills, education, experience and other qualifications of the successful candidate].

Benefits :

Sunrise offers ACA compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact :

Jaya Balaji : jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL : www.sunrisesys.com