Technical Support Engineer

A company is looking for a Technical Support Engineer to provide Level 1 and Level 2 technical support remotely.

Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and ticketing system

Troubleshoot and resolve Level 1 and Level 2 technical issues, including Microsoft 365 and advanced device troubleshooting

Administer the IT help desk ticketing system and maintain documentation for recurring issues

Required Qualifications

4+ years of IT support experience, including Level 1 and Level 2 support

Strong knowledge of Microsoft 365, Azure AD, and Windows 11

Familiarity with networking concepts and remote workforce troubleshooting

Experience with endpoint management and patching tools

Preferred certifications : CompTIA A+, Network+, Microsoft 365 Fundamentals or Administrator