IT Customer Support - Entry

Overview

"Helping every Washington resident live, work, drive, and thrive." We are dedicated to growing a culture of belonging through our values : Respect, Trust, Diversity, Inclusion, Equity. The Department of Licensing (DOL) recognizes the importance of work-life harmony and strives to create a culture where employees are valued and respected. Our Information Services Division (ISD) is recruiting an IT Customer Support professional to provide technical support for DOL Driver and Vehicle Field Licensing offices.

The Department of Licensing is a public-facing state agency and the second largest revenue-generating agency in Washington State. We interact with over 6 million residents and collect nearly $3 billion in taxes and fees annually. We are committed to ensuring equitable and meaningful access to our services for every resident.

Are you ready to take your tech and customer service talents statewide? If so, apply today.

Responsibilities

• Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership.
• Support daily coverage and duties of the DOL Service Desk team.
• Provide Help Desk support.
• Coordinate with vendors on development, testing, and maintenance of COTS products.
• Support security efforts through password resets, device scans, and SAIT approval procedures.
• Create, review, update, sunset, and follow documentation to provide a consistent and functional work environment.

Qualifications

Experience can be obtained concurrently.

Up to two (2) years of relevant education (Computer Science or related field) may substitute year for year for experience.

What may set you apart

Additional Requirements of Employment

DOL is committed to full inclusion of all qualified individuals and will provide reasonable accommodations. For additional information about this position, accommodations, or the interview process, contact Kyle Odell.

How to Apply

A resume will not substitute for the work experience section of the application. Applications with blank fields or incomplete supplemental responses may be considered incomplete.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our diverse and inclusive organization.

We offer some of the nation's best benefits and value diverse perspectives and life experiences. We employ and serve people of all backgrounds to create a more respectful, productive, and unified team serving the public of Washington.

Veteran / military spouse preference notice : to take advantage, notify the Talent Acquisition Team with a subject line including the title of this position. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex, marital status, sexual orientation, race, creed, color, national origin, veteran or military status, disability, or the use of a service animal. If accommodations are needed in the application process, contact the Human Resources Office.

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