Senior Systems Engineer

GEM TechnologiesWest Palm Beach, FL, US

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Job Description

The Company :

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development.

The Role :

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance.

Responsibilities :

Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up to date with emerging technologies and trends in the field of systems engineering
Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
Experience with disaster recovery and regaining access and functionality to IT infrastructure
While this is a hybrid position, some of your work will be performed onsite at client locations in the West Palm Beach area.

Requirements :

Ability to communicate effectively with organizational personnel and clients.

Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).

Adapt easily to rapid changes in requests, processes, and procedures.

Ability to set goals and prioritize tasks.

Uses an objective, logical, rigorous, and detail-oriented approach to work.

Resolves problems promptly, accurately and in such a way as to prevent future occurrence.

Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.

Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.

Strong attitude and desire to learn new technologies.

Maintain current skills and strive to acquire new technical knowledge based on current industry trends.

Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.

Must work well in a team environment and participate in working meetings

Hybrid position – Based in West Palm Beach Florida area, client visits are an integral part of this role

Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Core Technical Knowledge :

MS 365 and O365

Amazon Web Services

Microsoft Azure

Google Cloud Platform

Cloud Software

Google Workspace

PowerShell

Manage and maintain DNS infrastructure

VDI Administration

MFA Administration

MDM Solutions

Experience with NOC software and PSAs

Experience with Microsoft Exchange

Experience with router / switch implementation and VoIP systems

Knowledge of disaster recovery

Scripting or programming experience

Experience with cloud servers

RMM Experience

Requirements

Education and Experience :

A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.

Technical Skills :

Systems administration : Proficiency in managing and maintaining computer systems.

Network protocols : Understanding of network communication protocols.

Hardware configuration : Knowledge of configuring hardware components.

Software deployment : Ability to deploy and manage software solutions.

Scripting languages : Excellent scripting skills using languages.

Security knowledge : Familiarity with system security practices.

Cloud-based computing : Experience with cloud platforms.

Benefits

Hybrid work arrangement

Professional Development stipend

Health Insurance

Dental / Vision Plan

Visa sponsorship for this role is currently not available.

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