Customer Care Associate

CUSTOMER CARE ASSOCIATE

Adams Publishing Group   (APG)   is building an exceptional Customer Care team in Greenville, NC.  APG  provides complete news and multimedia products to more than 34 million people within the local communities being served.

APG  is seeking full-time and part-time  Customer Care Associates  to provide superior service and an overall positive customer experience for subscribers of  The Greenville Daily Reflector ,  The Rocky Mount Telegram ,  The Elizabeth City Daily Advance , and more.  APG  offers a competitive hourly wage, plus bonus, for local candidates working on-site.

Primary Responsibilities

• Provide the highest level of customer service and satisfaction
• Listen to customer concerns and handle complaints in a professional and timely manner
• Review and update customer accounts and transactions while resolving issues

Requirements

Interested and qualified candidates can email resumes to the  Customer Care Manager :   catherine.grillot@adamspg.com . No phone calls please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits

Fringe benefits include medical (split between employer and employee), dental and vision options (employee paid). There are three company-sponsored benefits : short-term disability, long-term disability, term life insurance policy. The company pays for six major holidays (Thanksgiving, Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day). In addition, employees accrue 3.33 hours of paid leave per pay period in the first year of employment (80 hours) and increases to 5.0 hours per pay period (120 hours) upon the one-year anniversary date of employment. The company has the option to make a discretionary match to 401K retirement plans after year end.

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