Veterinary Receptionist

Veterinary Receptionist Opportunity

Veterinary Urgent Care Center has specialized in urgent care for pets in the Northeast since 2017, and is growing! Our multi-disciplinary team is experienced in primary care, emergency medical care, critical care and surgery. We provide important access to veterinary medicine when clients and pets need it the most. Our veterinarians have an average of 10 years of experience in critical care, general practice, wellness, and emergency care. We specialize in urgent care, from upset stomachs to minor surgical procedures, for non-emergent injuries and illness. Our multidisciplinary teams can handle most every situation that comes into our doors. We provide readily available, expert level care, both day and night to dogs, cats and exotic pets.

Veterinary Urgent Care Center's (VUCC) mission is to change veterinary medicine for the better, both for our patients and pet owners, and for the talented people who make this profession their life's work. Since 2017, VUCC has been a leader in the veterinary urgent care space in Massachusetts and is expanding our services into new communities in the Northeast. We are currently searching for Veterinary Receptionists to work in one of our new locations in Saugus, MA, Dedham, MA, and East Providence, Rhode Island starting in early 2023. Full and part-time positions are available.

Job Responsibilities

Serve as the first interaction that all clients will have when arriving at hospital. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

Job Requirements

Highly motivated individuals without prior experience in the veterinary field are welcome and encouraged to apply. Excellent customer service skills and an exceptional level of communication in a professional manner. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Maintain a professional attitude in all interactions with clients, pets and other teammates. Knowledge of veterinary medical terminology and procedures a plus but can be taught on the job. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Utilize standard office / business equipment. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Benefits

VUCC boasts a robust benefits package in partnership with Southern Veterinary Partners, a veterinary owned and operated network of animal hospitals throughout the country. Full-time benefits include : Highly competitive salary commensurate on experience, medical, dental, vision, 401k match, among other benefits. Vet Tech Vision Program - 100% of educational costs covered for qualified teammates. Non-operational days annually : New years day, Memorial day, 4th of July, Labor Day, Thanksgiving day, Christmas Eve, Christmas Day, New Years Day. Generous CE compensation for licensed CVTs.

Mission, Vision, Values

Veterinary Urgent Care Center's mission is to change veterinary medicine for the better, both for our patients and pet owners, and for the talented women and men who make this profession their life's work. We firmly believe that changes need to happen in the veterinary field to keep and attract the best talent into our industry. We respect you, the person, over anything else, and have created a culture that supports our teammates through the good and bad days we all experience in veterinary medicine. We deliver on our mission and build towards our vision with a set of values that we strive to live by every day. These values are core to how we work, act, and interact with each other. Authenticity matterswhat you see is what you get with us! We treat others the way they want to be treated and understand that not every day is going to be someone's best. We support, listen, extend a hand and keep it real with our teammates. Respect is earned and expectedwe may not always agree, but we do so with a deep respect for one another. Respect is expected from everyone within our practice. We have a zero tolerance policy for bullying, name calling, negative treatment of others, or anything that doesn't fit into the criteria of our core values. Compassion goes a long way.everybody's situation is different and we show people grace for whatever is happening in their lives. If you are going through situations in your life, our team will work with you, without judgment, to grant you the space or support to get through life's challenges. Balance is more important than ever we know that there is more to life than just work. We understand the challenges that come from veterinary medicine, and we have developed a model that gives you the support and time off you need to prevent burnout. You have a voice herewe welcome your thoughts and ideas and are always willing to listen and learn. Communication is key in all of our interactions, so speak up.