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Service Advisor
Service AdvisorMike Maroone Automotive • Colorado Springs, CO, US
Service Advisor

Service Advisor

Mike Maroone Automotive • Colorado Springs, CO, US
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Job Description

Job Description

At Mike Maroone Automotive, you'll find a great place to work that is centered on a culture of caring for our associates, our customers and our community. We are looking for career-minded, highly motivated individuals to join our team. We provide training, a performance-based pay package, comprehensive benefits and the opportunity to excel in a supportive environment.

If this sounds good to you, we have an opening for Service Advisor .

The Service Advisor is the primary point-of-contact for customers having their vehicles serviced at the dealership.

Your Day-to-Day :

  • Schedules service appointments by gathering as much information on the needed repairs as possible.
  • Greets customers on the Service Drive, performs a vehicle walk around and properly documents customers concerns for the technicians.
  • Keeps customers informed on needed repairs, changes in cost quotes and the time vehicles will be ready for pick up.
  • Completes an active delivery at the time of customer pick-up, reviews all work performed and reviews final bill.
  • Maintains excellent customer service scores.
  • Updates job knowledge by participating in educational opportunities provided by the company / manufacturer.

Core Requirements :

  • At least one year of previous automotive service advisor experience, VW or other other German Import experience preferred.
  • Outstanding organization and follow-up skills.
  • Desire to provide a high level of customer service.
  • Excellent interpersonal and communication skills.
  • Computer proficiency, DealerTrack and xTime experience a plus.
  • Must be goal-driven and have a strong desire to succeed.
  • Must have a clean driving record with no more than two moving violations within the past three years.

    • What We Offer

  • Three Medical Insurance Plans
  • Two Dental Insurance Plans
  • Vision Insurance
  • Company-Paid Life Insurance
  • Voluntary Life Insurance (Employee, Spouse, Children)
  • Short- and Long-Term Disability
  • 401k with Company Match
  • Paid Vacation
  • Paid Holidays
  • Paid Sick
  • Associate Discounts and more!

    • Mike Maroone Automotive is an Equal Opportunity Employer. Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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    Service Advisor • Colorado Springs, CO, US