Member of Client Operations, Collateral Management

Job Description

Job Description

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

This critical role involves building and executing day-to-day execution of collateral monitoring, margin management, client interactions, and the highly sensitive process of collateral liquidation for institutional clients engaged in secured financing transactions (loans, repos, etc.). You will be instrumental in ensuring the smooth, accurate, and risk-mitigated operation of this key service, acting as a vital link between our technology, clients, and risk management functions.

As a Member of Client Operations, Collateral Management Services, you will :

• Contribute towards operational KPIs and ensuring high standards of performance and accuracy.
• Maintain the day-to-day operations of the Atlas Collateral Management platform, including monitoring collateral packages, managing configurations, and utilizing internal tools (Retool, APIs) for booking operations.
• Manage the timely and accurate issuance of margin calls, warnings, and other threshold-based notifications according to predefined rules and client agreements.
• Own and execute the collateral liquidation process in strict accordance with established protocols and client agreements, coordinating closely with the Anchorage Digital Trading desk during potentially high-pressure situations. This is a critical, high-sensitivity responsibility.
• Serve as a operational point of contact for institutional clients using the Atlas Collateral Management service, handling inquiries, reporting requests, and operational communications effectively.
• Collaborate with the Sales and Client Experience teams to onboard new clients, explain operational workflows, and act as a subject matter expert on the product's capabilities.
• Partner with Product Management and Engineering teams to provide operational insights, feedback on system performance, define requirements for new features / enhancements (informed by the PRD), and assist in testing.
• Develop, implement, and continuously improve operational procedures, controls, and runbooks to enhance efficiency, mitigate risk, and ensure scalability.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Collateral Management role :

Technical Skills :

Complexity and Impact of Work :

Organizational Knowledge :

Communication and Influence :

You may be a fit for this role if you have :

Although not a requirement, bonus points if :

About Anchorage Digital : Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal : building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.