Spa Concierge

Job Description

Job Description

POSITION SUMMARY

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. The spa concierge will schedule services for individuals and large groups using SpaSoft. Use guest relation skills to confirm scheduled services, answer questions about and promote available services, check in guests for appointments and more. This position ensures the safety and comfort of guests, members and employees; with a focus in our superior standards which displays a sense of pride in the Sanctuary Mission, Vision and Values.

JOB FUNCTIONS

Guest Relations

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Promote and sell spa / salon services.
• Resolve guest situations such as scheduling conflicts.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

Guest Scheduling and Check-In

Payment / Cash Handling

JOB REQUIREMENTS

Physical Tasks

Policies and Procedures

ESSENTIAL COMPETENCIES

Interpersonal Skills

Analytical Skills

Word

Communications

Personal Attributes

Organization

Up Selling

PREFERRED QUALIFICATIONS

Education

High School Diploma, G.E.D. Equivalent

Related Work Experience

Minimum of one (1) year related work experience. Experience in a resort environment is a plus.