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Technical Support Specialist
Technical Support SpecialistThe Intersect Group • Enon, OH, US
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Technical Support Specialist

Technical Support Specialist

The Intersect Group • Enon, OH, US
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Technical Support Specialist - Contract

Role Summary

We are hiring multiple Technical Support Specialists to support a large-scale store systems conversion project. These specialists will provide technical support to field technicians performing onsite upgrades, ensuring smooth transitions from legacy systems to our client's new platform.

This is a hands-on, customer-facing role requiring strong technical troubleshooting skills and the ability to manage multiple systems and devices under tight timelines. You'll play a key role in enabling the successful implementation of new technologies across hundreds of retail locations.

Key Responsibilities

  • Provide phone and backend support to field technicians during store system conversions
  • Troubleshoot issues related to POS, mobile checkout, desktops, gas systems, and other store technologies
  • Assist with provisioning, decommissioning, and installation of new systems
  • Ensure timely and accurate execution of project implementations across multiple stores daily
  • Document support activities and escalate complex issues as needed
  • Collaborate with internal teams to maintain project momentum and meet rollout targets
  • Deliver exceptional customer service while managing high-pressure situations
  • Support end-to-end implementation processes, aiming for completion within 4–6 hours per store

Key Requirements

  • 1–3 years of experience in technical support, help desk, or IT operations
  • Strong troubleshooting skills across networks, systems, servers, and mobile devices
  • Ability to work onsite at the Enon, OH headquarters five days a week (one weekend day)
  • Excellent communication and customer service skills
  • Comfortable working in a fast-paced, high-volume environment
  • Flexible to work assigned shifts and adapt to evolving project needs
  • Education or certifications in IT-related fields are a plus
  • Experience with Windows, POS systems, or retail / gas station environments is highly desirable
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    Technical Support Specialist • Enon, OH, US

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