Remote Customer Support Agent (Flexible Hours)

Job Description

Why You’ll Love This Job

Join an organization where great customer service starts with great employees . We empower, equip, and trust our team members to deliver exceptional results. This is a secure, work-from-home position that combines the flexibility of remote work with the predictability of regular, scheduled hours. You’ll be joining a stable team, utilizing professional tools, and directly contributing to a high-quality customer experience.

Key Requirements

Service Background : Minimum of 3–6 months experience in a customer service or call center role. Prior remote work is advantageous.

Accuracy & Speed : Demonstrated ability to type at least 40 WPM with strong accuracy . A commitment to checking and correcting your own work is essential.

Independent Work Ethic : Proven ability to be a self-starter . You manage your schedule effectively, absorb new information quickly, and reliably achieve performance metrics.

Communication Mastery : Exceptional verbal and listening skills, maintaining a professional, friendly, and clear demeanor on every interaction.

Commitment : Must be available for a minimum of 20 hours per month (opportunity for increased hours based on need and performance).

Confidentiality : Absolute dedication to protecting customer privacy. Successful candidates must pass a thorough background check.

Required Workstation Setup

The following are mandatory requirements for your home office :

Computer : Windows PC (Win 10 or 11) with a minimum of 2 GB RAM and a processor of 2 GHz+ (Intel or AMD).

Internet : A wired connection is required (no WiFi allowed). Minimum speeds : 25 Mbps download / 10 Mbps upload.

Equipment : A quiet, professional workspace and a USB headset with a microphone.

To apply for this role, please use the following link : Apply Now

Requirements

High school diploma or equivalent Strong verbal communication skills Reliable internet connection and a quiet workspace Basic computer skills (Microsoft Office proficiency) Ability to work flexible hours, including evenings and weekends (set your own schedule) Technical Requirements (MANDATORY to begin work) : Windows 11 OS Minimum 16 GB RAM (desktop or laptop) No Chromebooks or Apple computers Dual monitors (not needed at time of application) Noise-canceling USB headset (not needed at time of application) Hardwired internet connection (not needed at time of application)