The Cardiac Reporting Operations Manager will lead a team of Reporting Supervisors and senior staff across reporting operations, ensuring excellence in service delivery, reporting quality, and cross-functional coordination. This role is responsible for optimizing processes through automation, enhancing interdepartmental workflows, managing projects, and driving continuous performance improvements.
This is a leadership role that requires strong people management skills, operational acumen, and experience driving digital transformation in a healthcare environment.
Responsibilities :
Team Leadership & Performance Management
- Manage and mentor a team of Reporting Supervisors, who oversee reporting technicians, nurses, QA, and education functions.
- Set clear goals and performance standards; conduct regular evaluations, feedback sessions, and career development planning.
- Ensure team structure and coverage align with business needs, including scheduling, workload distribution, and budget management.
- Participate in weekend / holiday manager rotation.
- Go in to off ice and assist with staff ing as needed
Cross-Departmental Communication & Strategic Collaboration
Act as the primary point of coordination between Reporting, Engineering, Onboarding, Revenue Cycle Management, Account Management, and Support teams.Lead communication around system updates, critical issues, and reporting workflow changes across the organization.Ensure seamless integration of new clinics by working closely with Sales, Onboarding, and Support to define and meet reporting expectations.Reporting Operations Oversight
Oversee all reporting processes, including technician training, accuracy audits, device advisory management, and reporting schedules.Maintain and improve KPI benchmarks including >98% alert accuracy and >
90% summary consistency.
Lead the implementation and documentation of updated reporting guidelines, protocols, and best practices.Process Optimization & Automation
Evaluate and redesign workflows to maximize eff iciency using automation and data tools in partnership with Engineering.Spearhead projects to implement new technologies or software that improve reporting turnaround, accuracy, and scalability.Manage configuration and maintenance of the transmission processing engine and scraper alert systems.Project & Data Management
Own and coordinate cross-functional projects related to reporting services, onboarding data, and patient portal clean-up.Maintain project timelines, track progress, manage risks, and communicate updates to internal and external stakeholders.Develop reporting dashboards, quality metrics, and performance indicators using appropriate analytics tools.Qualifications :
5+ years of experience leading operational or clinical teams, with at least 2 years managing supervisors or senior staff .Prior experience working in cardiac device clinics or remote patient monitoring preferred.Bachelor’s degree required; clinical credentials (RN, NP, PA) are a plus but not required.You understand clinical environments, especially cardiac care, and have experience navigating healthcare technology platforms.Strong working knowledge of digital health platforms, reporting tools, and healthcare data workflows.Preferred CRAT or CCT certificationIf this sounds like you, or someone in your network, please feel free to reach out via email or message to discuss further!
