Customer Service Training Specialist (San Jose)

About Us :

AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.

Job Summary :

Azazie is looking for a self motivated and driven Customer Service Training Specialist to join our team! As a Customer Service Training Specialist, your primary responsibility will be to design, develop, and deliver training programs and initiatives aimed at enhancing the customer service skills and capabilities of our teams across regions. You will collaborate with various stakeholders, including customer service managers, subject matter experts, and BPO partners to assess training needs, create engaging content, and deliver effective training sessions. Your role is crucial in ensuring that our customer service team has the necessary skills, knowledge and tools to deliver exceptional customer experiences.

Responsibilities and Duties :

As a Customer Service Training Specialist, you'll be an important part of our growing CS team! You will be set up for success in meeting the following requirements for this role :

Training and Program Development :

• Conduct needs assessments to identify skill gaps and training requirements within the customer service department.
• Design and develop comprehensive training programs, modules and materials that align with business goals and objectives.
• Apply instructional design methodologies to create engaging and interactive training content (presentations, e-modules, job aids and facilitator guides).

Training Delivery :

Training Evaluation and Improvement :

Collaboration and Stakeholder Management :

Qualifications and Skills :

Benefits :

Physical Requirements :

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision.

Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.