Supervisor Passenger Services

Supervisor Passenger Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Supervisor for Ground and Passenger Services oversees both ramp operations and passenger services, ensuring smooth and efficient airport operations. They are responsible for managing a team of agents to perform duties such as loading / unloading baggage, marshaling aircraft, and operating ground support equipment. The supervisor ensures compliance with safety standards, coordinates with flight crews, and addresses passenger concerns. Strong leadership, organizational, and customer service skills are critical to succeed in this role.

Responsibilities

• Supervise and provide guidance to a team of Airline Services Agents, ensuring they meet performance and safety standards.
• Monitor and direct ramp activities, including loading and unloading baggage, marshaling aircraft, and operating ground support equipment.
• Enforce adherence to airport safety and security regulations, conducting regular safety briefings and inspections to ensure compliance.
• Act as a liaison between ground control, flight crews, and ramp agents to ensure smooth operational flow.
• Conduct regular training sessions to improve staff competency in both ramp operations and passenger services.
• Address operational challenges, such as equipment failures, flight delays, or customer concerns, providing timely resolutions.
• Ensure the availability and maintenance of ground support equipment, and manage inventory levels for ramp and passenger service supplies.
• Coordinate responses to emergencies such as medical incidents or equipment malfunctions, ensuring the safety of staff and passengers.
• Monitor and evaluate team performance, providing feedback and development plans for continuous improvement.
• Assist passengers with escalated issues, such as lost luggage, ticketing concerns, or boarding inquiries, ensuring a positive travel experience.
• Review and approve necessary flight documentation, including weight and balance reports, baggage claims, and post-departure procedures.
• Perform other duties as assigned to support smooth and efficient airport operations.

Minimum Requirements

Preferred Skills

Physical Requirements / Working Conditions

Perks & Benefits

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.