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Case Management Team Lead

Case Management Team Lead

Harbor, Inc.Bowling Green, OH, US
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Job Description

Job Description

Harbor is seeking a Case Management Team Lead to join our Bowling Green team! This position works in a highly collaborative manner with the staff providing case management services on their assigned Physician Led Patient Centered team to ensure overall team success in service provision.

Position is full-time, 40 hours per week.

Education / Experience / Other Requirements :

  • Requires Bachelor’s Degree in counseling, social work or a related behavioral / mental health field from an accredited college or university and at least 3 years’ experience providing case management in a community mental health center setting. Based on agency and team need, may consider High School Diploma and a minimum of 5 years’ experience providing case management in a community mental health center setting.
  • Experience providing supervision of case management staff preferred.
  • Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
  • Must be proficient and accurate in computer use, including Microsoft Word and Excel.
  • Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
  • Must successfully complete required training, after services are rendered, in basic competencies including, at a minimum, an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior; how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery;; crisis response procedures; an understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems; de-escalation techniques and understanding how your own behavior can impact the behavior of others.
  • Must successfully demonstrate the basic competencies listed above, as determined by your supervisor’s review, within 90 days of hire.
  • When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
  • CPR / First Aid and NCI / CPI Certifications required within 90 days of employment.
  • If working with youth, CANS certification required within 90 days of employment.

PRIMARY DUTIES AND RESPONSIBILITIES :

  • Provides onboarding training during introductory period of new case managers
  • Provides ongoing support, mentorship, training, in-field supervision of case management staff as directed by supervisor including but not limited to : assistance in managing caseload, meeting direct service targets, timely and through completion of documentation, providing appropriate services, and identifying needs.
  • Coordinates team coverage to ensure patient service needs are met including, but not limited to : arranging coverage for staff call offs and planned time off and assigning staff to handle crises and other unexpected patient needs that arise.
  • Provides individual and group supervision of assigned case management staff based upon individual needs and as directed by supervisor.
  • Demonstrates leadership skills that lead to acceptable / expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients.
  • Manages referrals for new clients for case management services to identify needs and appropriate staff assignments. Formal assessment of needs might be required (e.g., completion of CANS assessment for youth).
  • Assist in facilitating referrals to other internal Harbor services, including Day Treatment groups, and external services as appropriate and based on client needs.
  • Provides Community Psychiatric Supportive Treatment service activities both in the office and the community that includes :
  • Evaluation

    Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and / or significant others.

  • Evaluates and revises the ISP according to the client’s responses and needs.
  • Crisis prevention / intervention
  • Follows crisis prevention / intervention protocols.

  • Ongoing interventions
  • Provides support, education and consultation to clients, families, and / or significant others.

  • Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
  • Monitors clients to identify and minimize effects of psychiatric symptoms.
  • Provides education on self-management of symptoms to clients, families and / or significant others.
  • Collaboration
  • Assists the client and family in increasing social support skills and networks.

  • Coordinates indicated evaluations and assessments by internal and / or external providers.
  • Coordinates and monitors all services identified in the ISP.
  • Provides assistance in gaining access to essential community resources.
  • In providing billable services, fulfills or exceeds unit expectations established by Harbor.
  • Participates in peer consultations, staff meetings and continuing education.
  • Keeps current with trends and developments related to essential job competencies,
  • May be required to work at multiple sites or provide services in the home or other community setting.
  • Carries and responds to cell phone calls as part of general duties.
  • Additional Mental Health Day Treatment expectations may include :

  • Provides Therapeutic Behavioral Group services within a day treatment model that may include, but are not limited to, the following : Determination of needed mental health interventions; Skills development; Developing positive coping mechanisms; Managing mental health and behavioral symptoms to enhance vocational / school opportunities and / or independent living; Psycho-educational interventions including individualized instruction and training of persons served in order to increase their knowledge and understanding of their psychiatric diagnosis(es), prognosis(es), treatment, and rehabilitation.
  • About Harbor :

  • A leading provider of mental health and substance use treatment for over 100 years
  • 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
  • Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
  • Why Work for Harbor?

    It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include :

  • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Employee referral bonuses
  • Ability to make a difference in your community!
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